Frequently asked questions (FAQ)
- I ordered the wrong size/shirt/colour. What do I do?
Hey, not to worry. Just drop an email to us on email@example.com and we will take care of your order. To talk to our customer care call on 097696 42283 or 86573 86123.
- My amount was debited twice. How can I get a refund of excess amount?
Let us know by sending a mail on feedback@thestiffcollar and we will credit back the excess amount. Sometimes it happens at the payment gateway and if your amount is debited twice just let us know by writing to us on firstname.lastname@example.org, with your transaction details and we would credit back the excess amount.
- What are the modes of payment I can choose from?
We currently offer 4 modes of payment:
a. Payu - For Debit Card/ Net banking/ Credit card
b. COD - Cash on delivery for major cities across India
c. Bank Deposit - Cash credited to our account and let our team know by email email@example.com
Cheques/DD in favour of "Stiff Collar Apparel Pvt Ltd" HDFC A/C No. 14252560000994: IFSC Code: HDFC0001425 Placing "cash on delivery" order and refusing it at the time of delivery is measured as a dishonest and illegal activity and you might be banned from placing further orders. Place "cash on delivery" order only if you are 100% sure about paying cash at time of delivery. Open delivery is not available for all parcels. Each parcel is having insurance from the courier, so no one can open it before paying the full order amount. We have 30 days "No Question Asked" Return policy. So If you not like the product quality/colour/size, you can get refund or exchange.
- How do I cancel my order once placed?
To cancel your order you need to drop us an email on firstname.lastname@example.org or call us on 097696 42283 or 86573 86123
- How do I place a bulk order?
Visit the bulk order page on our website and select a shirt from our range and mail the same to us at email@example.com with the quantity required in a different size. We will revert to you within 24 hrs. With the best price and availability of the same. You can also place bulk order by calling us on 09769642283 or writing to firstname.lastname@example.org or email@example.com.
- Do you gift wrap the package?
Yes you can gift a stiff collar shirt by writing to firstname.lastname@example.org or by call on 9769642283.
- I am unable to place an order.
Sometimes due to technical issues, you might face difficulty placing an order. Even after few trials, you cannot place your order, please write to us on email@example.com or call on 097696 42283. If you describe your issue over mail and send us screenshot that would be a great help to rectify this.
- I cannot proceed to the payment page?
It might be some technical problem and you can contact us for the same by writing to us on firstname.lastname@example.org or call on 097696 42283 or 86573 86123.
- Coupon code not working. What should I do?
Check if the coupon is correct and it should not contain any space or other characters. Coupon codes will not be applicable for sales and confident shirts as they are already on discounted price. If the problem still continues, then write us on email@example.com or call on 097696 42283 or 8657386123.
- Do you offer custom made shirts?
As of now we are not into manufacturing of custom made shirts as we are proud of the cuts and designs we offer to our corporate buyers. However, as a special case, we can manufacture custom made shirts if we have the required fabric ready and you order a minimum quantity of 50 shirts. For availability of the fabric, drop in a mail to firstname.lastname@example.org. Since the order is custom made the lead time for the same will be 30-45 days. For shirts with custom logos the minimum order is 10 shirts. Please refer: http://www.thestiffcollar.com/index.php/buy-in-dozens/
- Can I Track my order?
Of course you can. Once the product is shipped from our warehouse, you receive an order confirmation with tracking code. You can also check the status of your order by logging in to your account on our website.
- Why is my order delayed?
Orders are usually delayed due to supply chain and courier problem. If your order is delayed just write us on email@example.com or call at 097696 42283. We will try to expedite the process from our end.
- How do I know about new launches?
Check our 'New Arrival' section here:
http://www.thestiffcollar.com/collections/new-arrivalsAlso, we send a newsletter every 15 days of a new launch. To subscribe to our newsletter, write to us on firstname.lastname@example.org
- I need the package to be gifted to someone. Is there any way to speed the process?
To gift a Stiff Collar shirt with a message write to email@example.com
Order delivery time depends on the location. For within Mumbai locations, - it takes minimum 2 days. For other locations, it takes 2-5 days.
- Do I have to order online, do you have any stores?
We do not have any stores and we only sell online.
- Can I make changes to my order or add one more shirt in the same order?
Yes, you can. You need to send us a mail at firstname.lastname@example.org or Call us at 09769642283 or 86573 86123 with the changes as soon as your order is placed.
- Can I cancel my order?
Yes you can mail us and request for a cancellation. To do this write to us at email@example.com or call us at 097696 42283 or 86573 86123.
- When will you be getting more stocks in?
We refresh our stock monthly. For more enquiry call us 097696 42283 or 86573 86123.
- Do you have a size guide? / How do I know what size will fit me?
Yes, we do have a size guide on our website. Alternatively, you can get your measurements with the help of our measurement guide here: http://www.thestiffcollar.com/pages/size-guide
- I can't find an item I saw advertised?
If the product you saw the ad of is not on our product list, it is possible it is out of stock or the ad you saw was old. But you can always enquire by calling us on 097696 42283
- Can I pre-order an item?
We do take pre-orders. Sometime we take orders before it is launched on our online store or before we get the physical stock.
- How do I make changes to my order?
Please send us a mail on firstname.lastname@example.org or call us at 097696 42283/86573 86123, stating the changes you want to make in the order.
- How do I know the status of my order?
You can see the status of your order by logging into your account.
- What should I do if my payment fails?
You can reorder by logging in to your account. Also, you can opt for other payment gateways like Cash On Delivery where cash is collected by our agent on dispatch, Bank Deposit of cash into our Bank Account. If you are still unsure and want to do order on phone, just write to email@example.com and we will assist you.
- How can I redeem points?
For redeeming your collected points please follow these simple steps. Step one login into your customer account. Step two select your desired shirts, correct size and add shirts to your cart. Then move on to the checkouts at the billing (checkout page) you will get the option to redeem your point.
100 points = ₹1
- How do I get my shipping details?
Shipping details will be sent to you on your email after the order is dispatched from warehouse.
- How much time does it take to deliver the package?
It usually takes 3-4 working days to deliver. However, the delivery time also depends on your location. For Delhi and Mumbai, the delivery time is 2 days, while for Southern and Eastern India it normally takes 4-5 days to deliver.
- What courier service is the package delivered through?
We are partnered with FedEx, Aramex, Ecom Express and Speed Post for deliveries. Sometimes we also use other courier services for remote locations.
- When will my package arrive?
It depends on location and usually it took 3-5 days after product is ordered.
- How do I change my shipping address in my account?
You can edit your shipping or billing address by going to 'My account' after login. If you have troubles logging in just write to us at firstname.lastname@example.org
- Do you offer international shipping?
Yes we ship to USA, UK and Australia.
But in future we are looking forward to ship to other International locations.
- The couriers mentioned on site are not available in my area. How can you deliver the package?
In such cases, we will send the package via speed post or via another courier service that is available in your area.
- What if I am not at home when the parcel is delivered?
Our courier person will try to connect with you before they come, so you are prepared. In case no one is available at the mention address, at the time of delivery, they would reconnect with you and deliver at an alternative day/time.
- Can you deliver to a different address than my shipping address after placing an order?
Yes this can be done. You need to email us and give the details soon after order is placed.
We can definitely deliver to a different address but the changes have to be made within 24 hours of placing an order. Once the product is shipped, we can't change the delivery address.
- Are there any shipping charges?
We do not charge for shipping if you pay by Debit/ Credit Card or Net Banking. However, we do charge Rs 99 per order for Cash on Delivery.
- I am going out of town, can you expedite my delivery?
We can expedite your shipping if you let us know within 24 hours of placing your order by writing to us at email@example.com.
- Why should I pay Rs 99 extra for COD (Cash on Delivery)?
The payment failure rate in COD is higher than any other payment methods and sometimes we have to pay double for COD option. To minimize the risk, we place a minimum charge of Rs 99 for per order. Also our courier partners charges extra for COD.
- Can I get deliveries on all days of the week?
We deliver on 6 days of the week except a Sunday.
- I received a product different from the one I ordered?
Do not worry. It might have been a mistake from our end. We will replace it with the right product. You can contact us
on firstname.lastname@example.org or whatsapp us at 09769642283 within 24 hours with the transaction details.
- My product was not in a good condition?
We will change the product or offer full refund for the same until it's not been washed. You can send us back the shirt, courier charges not more than Rs 150/- which will be refunded to you by us on actuals. We will refund the courier charges only if the shirt has any manufacturing or quality defect or it was wrong dispatch.
- I want to exchange my product. What is the procedure for that?
Kindly Send us back the shirt by courier at the address of Andheri Mumbai - mentioned on invoice, and write to us on email@example.com, stating your reason for exchange. If you want us to arrange for the pick up you have to pay RS.200 for the reverse pick up.
- How do I return an item? Do I have to send it back?
Yes, you will have to courier the product yourself to us. Do be sure it has not been used or washed, unless there is a reason for the same. We will refund the courier charges only if the shirt has any manufacturing or quality defect or it was wrong dispatch.
- Is it necessary to take a shirt in exchange or do I get refund?
No it is not necessary. You can request a refund for a shirt you are returning (within 30 days of receiving.
- How long do I have till I have to return the items?
You can return the item back to us within 30 days of receiving the same.
- How long does it take to process the return?
After we receive the item, the exchange will be processed within 24 hours and sent. We won't be able to take back the shirt for exchange or refund if it's been washed or older than 30 days.
- How much does it cost to return an item?
You have to bear the costs and send it to us by any courier/indiapost.
- Can I exchange my product for an item of lesser/higher value?
Yes you can do that.
For exchange in lesser value - we do refund remaining amount to your account.
For exchange in higher value - You have to credit the extra amount to our account mentioned on the website or write to us at firstname.lastname@example.org.
We won't be able to take back the shirt for exchange or refund if it's been washed.
- Can I buy multiple items in exchange for a single product?
Multiple items can be exchanged for a single product, but the amount should not exceed the item bought earlier.
- How do I obtain a refund for my product?
Contact us on email@example.com or Call us on 9769642283
- How long does it take to get a refund?
After the amount is refunded, it usually takes 7-10 days to credit to your Bank Account Or Credit Card Account. In case of Cash on Delivery we do refund by cheque which will issued to you in 5-7 days.
- The return or exchange can be done within 30 days after your order is delivered.
- In case the customer receives defective/wrong product(s), the reverse pickup will be generated by us and the shipping charges will be covered by us only.
- Note: It is mandatory to capture a video/photo before shipping the package or handling it to our courier partner.
- If the customer's pin code is non-serviceable by our courier partners, then the customer is liable to self-ship the product(s) and the shipping charges upto ₹100 are 100% refundable if customer receives defective/wrong product(s).
- Please courier the product(s) to the following address:
Address: stiff collar apparel Plot No. 53/ 3, Street No. 7, Midc Marol, Andheri East, Mumbai, Maharashtra 400093
- Kindly pack the product(s) properly to prevent damage during transit. Please ensure the product(s) must be in unused condition with all tags and packaging.
- Note:We suggest you to select 'Speed Post' as your courier service rather than using other courier companies. Speed Post is a government-owned entity that operates India's largest postal network and it is totally reliable
- How do I avail Monogramming/ Coupon Code?
The Stiff Collar is the first Indian online brand to do customize monogramming on shirts. We can (embroider) your name or initials on the left cuff of a shirt for only Rs.99. Currently we do a maximum 5 letter monogram on the cuffs.
PS* No returns and exchanges for monogrammed shirts
- Are there any hidden charges/taxes?
You do not pay anything extra for any shirt. All our taxes are added to the MRP.
- Are my transactions safe?
We use shopify for our website and data in it are completely safe. Also, we never save any debit/credit card numbers for any transaction.
Shopify includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
- What to do if my payment fails?
Sometime it happens due to bad connectivity/ Internet issue/ Bank authentication fails. You can retry same order by choosing same or other payment like COD.
- My account is debited but I did not receive any confirmation?
This happens sometimes due to connectivity issues. If after making the payment, customer is not directed to an order confirmation page, then you might not get any confirmation mail. In that case, please write to us at firstname.lastname@example.org and we will make sure that your order is processed.