Not to worry. Please email feedback@thestiffcollar.com or call +91 9769642283, and our team will help you update your order.

Yes, provided the order has not been dispatched. Simply write to feedback@thestiffcollar.com or call +91 9769642283 with the details.

Yes. You may request a cancellation by emailing feedback@thestiffcollar.com or calling +91 9769642283.

Please email feedback@thestiffcollar.com with your transaction details. Once verified, we will refund the excess amount.

We currently offer:
• Debit/Credit Card & Net Banking (via PayU)
• Cash on Delivery in major Indian cities
• Bank Deposit into our HDFC account, followed by an email to feedback@thestiffcollar.com

Please note: COD orders must be accepted on delivery. Open delivery is not available.

For bulk orders, email operations@thestiffcollar.com with your selected shirt and required quantities. Our team will respond within 24 hours with pricing and availability. You may also call +91 9769642283.

Yes, we offer gifting support. Email feedback@thestiffcollar.com or call +91 9769642283 to request gift wrapping or add a message.

This may be due to a technical issue. Please email feedback@thestiffcollar.com with a screenshot of the problem or call +91 9769642283 for assistance.

It could be a temporary technical issue. Please reach out to feedback@thestiffcollar.com or call +91 9769642283 so we can assist you.

Ensure the code is entered correctly without spaces. Please note: coupons are not valid on sale items or “Confident Shirts”. If you still face issues, contact feedback@thestiffcollar.com or call +91 9769642283.

At present, we do not offer individual custom orders. However, custom production is possible for bulk quantities (minimum 50 shirts) if the required fabric is available. For enquiries, email operations@thestiffcollar.com. Lead time: 30–45 days.

Yes. Once your order is shipped, you’ll receive a confirmation email with a tracking code. You can also view your order status by logging into your account.

Delays may occur due to courier or supply chain issues. Please email feedback@thestiffcollar.com or call +91 9769642283 and we will assist in expediting it.

Visit our New Arrivals section or subscribe to our newsletter by emailing feedback@thestiffcollar.com.

Delivery timelines depend on location (2 days within Mumbai; 2–5 days elsewhere). To request gifting support or a message, email feedback@thestiffcollar.com.

We are an online-only brand and currently do not operate physical stores.

We refresh our stock every month. For any specific product enquiries, call +91 9769642283.

Yes, our size guide is available on the website. You may also refer to our measurement guide online for assistance.

The item may be out of stock or from an older campaign. You may confirm availability by calling +91 9769642283.

Yes, we do accept pre-orders for upcoming launches or incoming stock.

Email feedback@thestiffcollar.com or call +91 9769642283 with the changes you require.

Log into your account on our website to view your order updates at any time.

You may try placing the order again or opt for an alternative method such as COD or Bank Deposit. If you need support, email feedback@thestiffcollar.com and we will guide you through the process.

Log into your account, add your selected shirts to the cart, and proceed to checkout. You will see the option to redeem your points on the billing page.

100 points = ₹1

Your shipping details will be emailed to you once your order has been dispatched from our warehouse.

Standard delivery takes 3–4 working days, depending on your location. Orders to Mumbai and Delhi typically arrive within 2 days, while deliveries to Southern and Eastern India usually take 4–5 days.

We work with FedEx, Aramex, Ecom Express, and Speed Post. For remote locations, other reliable courier partners may be used.

Delivery normally takes 3–5 days from the time your order is placed, depending on your location.

You can update your shipping or billing address under ‘My Account’ after logging in. If you need support, please email feedback@thestiffcollar.com or call +91 9769642283.

Yes, we currently ship to the USA, UK, and Australia. More international locations will be added soon.

In such cases, we will ship your parcel via Speed Post or another available courier service that covers your location.

Our courier partner will usually call before delivery. If no one is available, they will reconnect with you and arrange delivery for another day.

Yes, we can update your delivery address if the request is made within 24 hours of placing your order. Please email feedback@thestiffcollar.com or call +91 9769642283. Once shipped, the address cannot be changed.

Prepaid orders ship at no extra cost. Cash on Delivery orders carry a fee of ₹99 per order.

Yes, if informed within 24 hours of placing the order. Please email feedback@thestiffcollar.com or call +91 9769642283 for assistance.

COD involves higher processing risks and courier charges. To offer this service reliably, a ₹99 fee is applied per order.

Deliveries take place Monday to Saturday. We do not deliver on Sundays.

Do not worry — this may have been a mistake from our end. We will replace it with the correct product. Please email feedback@thestiffcollar.com or call/WhatsApp +91 9769642283 within 24 hours along with your order details.

We will replace the shirt or offer a full refund, provided it has not been washed. You can return the shirt by courier to our Mumbai address (mentioned on the invoice). Courier charges up to ₹150 will be refunded only if the product has a manufacturing or quality defect, or if it was wrongly dispatched.

Please courier the shirt to our Andheri, Mumbai address (as mentioned on the invoice) and email feedback@thestiffcollar.com with your reason for exchange. If you want us to arrange a pickup, a ₹200 reverse pickup charge applies. Shirts that have been washed cannot be exchanged.

Yes, you will need to courier the product back to us. The shirt must be unused and unwashed, unless returning due to a defect or incorrect dispatch. Courier charges will be refunded only if the shirt has a manufacturing defect or was wrongly dispatched.

You may choose either. Refunds can be requested for returns made within 30 days of receiving the product.

Returns are accepted within 30 days of receiving your order.

Once we receive the shirt, your exchange will be processed within 24 hours and dispatched. We cannot accept returns or exchanges for shirts that are washed or older than 30 days.

You will need to bear the courier cost when sending the item back, unless the shirt has a manufacturing defect or was incorrectly dispatched.

Yes.
• If the new item is of lesser value, the balance will be refunded to your account.
• If it is of higher value, you can pay the difference to our account or email feedback@thestiffcollar.com for guidance.
Shirts that have been washed cannot be exchanged or refunded.

Yes, you can exchange one product for multiple items, provided the total value does not exceed the price of the original item.

No. You do not pay anything extra — all applicable taxes are already included in the MRP of each shirt.

Yes. Our website is powered by Shopify, which uses industry-standard 256-bit SSL encryption — the same level of security used by major banks. We never store your debit or credit card details. Your information remains completely secure.

Payment failures can occur due to internet issues, weak connectivity, or bank authentication delays. You may try placing the same order again or choose another payment method such as COD.

This may happen if the connection drops before you reach the confirmation page. If you have been charged but did not receive an email, please write to feedback@thestiffcollar.com or call +91 9769642283. Our team will verify the payment and ensure your order is processed.